FREQUENTLY ASKED QUESTIONS

PRODUCT INFORMATION

How many cards fit in the EXENTRI Wallet?
 
The EXENTRI Wallet has 6 separate card pockets with space for several cards in each inner pocket. The Wallet also has a separate compartment for notes, receipts and tickets. 
 
Please note: We recommend that the outer pockets only hold one card each, to prevent that the leather in the outer pockets becomes too wide to hold just one card, since the leather will expand if one have more than one card in the outer pockets.
How many cards fit in the EXENTRI City?
 
EXENTRI City is made for 3 cards. Designed for those times when you only want to carry your most important cards.  
 
Please note: We recommend that the outer front pocket only holds one card, to prevent that the leather in the front pocket becomes too wide to hold just one card, since the leather will expand if one have more than one card in this pocket.
 
How many cards fit in the EXENTRI Multiwallet?
 
The EXENTRI Multiwallet has 5 separate card pockets with space for several cards in each inner pocket. You also have plenty of room for notes, receipts, tickets and an extra pocket for coins or other small objects.
 
Please note: We recommend that the outer front pocket only holds one card, to prevent that the leather in the front pocket becomes too wide to hold just one card, since the leather will expand if one have more than one card in this pocket.
What is RFID block? 
 
RFID is short for Radio Frequency Identification. The RFID block technology in the EXENTRI Wallets protects your credit cards against skimming (electronic pickpocketing) and private data theft.
 
Today many cards contain a chip and an antenna for wireless communication. With this technology you can make payments without physical contact between the card and the terminal using NFC (Near Field Communication). Unfortunately, the downside is that cards with RFID technology could potentially be read by someone with a device equipped with NFC technology from a distance. This reading device could potentially read your cards through your clothes and wallet. This way a dishonest person could perhaps scan your personal information by placing him/herself close to your wallet, without you even knowing.

For that reason, the EXENTRI Wallets contain a RFID block nylon to ensure that your private information and credit cards are safe.
Where is the RFID block situated?
 
The EXENTRI Wallet has RFID block nylon sewn in underneath the exterior leather on both outer sides of the wallet, and also underneath the leather in pocket nr 3, which is the first pocket on the right side when you first open the wallet. The three inner pockets are without RFID block nylon, but when the wallet is closed, all the inside cards are RFID blocked. Tested by the Euro Lab for International Transaction Technologies (Elitt).
 
The EXENTRI City now has RFID block nylon sewn in underneath the exterior leather on the outer front pocket. The other side of the City model is without RFID block nylon, so that it would be possible to read cards against terminal from the outermost pocket on this side.
 
The EXENTRI Multiwallet has RFID block nylon sewn in underneath the exterior leather on the outer front pocket. Two of the inner pockets also have RFID block, so as when the wallet is closed all pockets are RFID blocked. The two pockets on the right side when you first open the wallet is without RFID block nylon, so that it would be possible to read cards against terminal from one of these pockets.
What materials are the EXENTRI wallets made of?
 
The leather used in EXENTRI wallets is made from cowhides. Our leather is of high quality and tanned under good working conditions with care and attention to the environment. All models contain a stainless steel plate for stability and endurance.

The EXENTRI Wallet and Multiwallet also have a main locking device in adjustable stainless steel. 
Where are EXENTRI wallets produced? 
 
The EXENTRI Wallets are made in China, under good working conditions and with attention to the environment. Designed in Norway.
The locking device is too wide. What can I do?
 
The locking device can be adjusted. If it is too wide, then simply press the locking device part nr. 1 (with logo) slightly downwards/inwards. You can do this by pressing hard with your thumb or press it against a hard surface. Even a very small adjustment will make the locking device tighter.
It is also possible to adjust the small locking device part nr. 2 if needed, as it is a steel rod that can be bent. Pushing the steel rod slightly upwards (from underneath), will help it interact more closely with part nr. 1.
 
How can I best care for my EXENTRI leather wallet?
 
The EXENTRI Wallets are crafted with high-quality leather and should look good and work well for a very long time. If you treat the product with care you will enjoy it for many years.
 
We recommend that the wallets do not be kept in back pockets of pants. To maintain the appearance of the leather, keep it dry, limit exposure to direct heat or wet surfaces and avoid chemical cleaners. Clean with a soft dry cloth.
 
Like all leather materials there can be marks after impressions from various objects. It is recommended that one keep items such as keys away from the wallet in order to avoid markings on the leather.
 
You could apply any leather care product to the leather to even out the surface from marks or simply to add more moisture to the leather. The leather will darken somewhat from this treatment. 
 
The outer pockets seem to be too wide. What can I do?
 
If you insert more cards in the inner pockets, the wallet and all the pockets will get tighter. If you insert more paper in the paper compartment, the wallet and all the pockets will get tighter.
 
You could also tighten the locking device by pressing the locking device part nr. 1 (with logo) slightly downwards/inwards. You can do this by pressing hard with your thumb or press it against a hard surface. Even a very small adjustment will give off a big result in making the locking device tighter.
It is also possible to adjust the locking device part nr 2 if needed, as it is a steel rod that can be bent. Pushing the steel rod slightly upwards (from underneath), will help it interact more closely with part nr 1.
It is difficult to push out the cards. What can I do?
 
When pushing out cards from the outer pockets using your thumb, one should press slightly downwards and then outwards in one continuing movement. It is important that the thumb get a good grip towards the card, so if your thumb is very dry, it would help a lot with a little moisture on your thumb. Also consider how much goods are inside the wallet, as the pockets will be tighter if it contains a lot of material. Less goods inside will mean that the pockets are looser, and thus easier to push cards out from the outer pockets.

SHIPPING & RETURN 


Do you offer free worldwide shipping?
 
We offer free shipping on all orders above 40 EUR.
Packages sent outside of Norway and EU may be subject to the customs fees, taxes and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.
What countries do you ship to?
 
We ship to the following countries below:
 
Scandinavia
Denmark
Norway
Sweden
Europa 
Andorra
Latvia 
Austria
Lithuania
Belgia 
Makedonia
Bosnia-Hercegovina
Montenegro
Croatia
Netherlands
Czech Republic
Portugal
Estonia
Serbia 
Finland 
Slovakia
France
Slovenia
Germany
Spain 
Iceland 
Switzerland
Ireland 
 Poland
Italy 
  
Outside Europe 
USA                        
China 
Canada
Hong Kong 
Australia 
Singapore 
 
Taiwan 
What if my country isn't showing up in the shipping options?
 
Unfortunately we are unable to make shipments to certain countries.
If you are located in one of the countries listed below, you may order our wallets from one of our authorised retailers website:

Hungary: exentri-penztarca.hu
Turkey: exentricuzdan.com.tr  
Kuwait, Bahrain, UAE, Saudi Arabia, Qatar: www.exentri.com.kw
Where will the products be shipped from?
 
All orders within EU purchased from exentri.com are shipped out from our warehouse in Sweden.
 
Exceptions! Orders to:
 
Spain, Portugal & Andorra: will be shipped from our warehouse in Spain 
Italy: will be shipped from our warehouse in Italy 
USA & Canada: will be shipped from our warehouse in USA
China, Hong Kong, Singapore & Taiwan: will be shipped from our warehouse in Hong Kong
Croatia, Serbia, Slovenia, Makedonia, Bosnia & Montenegro: will be shipped from our warehouse in Croatia
Australia: will be shipped from our warehouse in Australia
Estonia, Poland, Latvia & Lithuania: will be shipped from our warehouse in Estonia
Kuwait: will be shipped from our warehouse in Kuwait
How long does the shipping take?
 
We aim to ensure that you receive your order as quickly as possible. All orders will be shipped within 3 business days after confirmation. Please notice that this does not mean that you will receive your package within 3 business days. 
How long the shipping takes, depends on where you are located and on the postal system in your country. Kindly note that orders are not handled nor shipped out on weekends and local public holidays.
 
Scandinavia: Estimated delivery time 2-5 working days.
Europe/world: Estimated delivery time 2-10 working days.
 
How do I track my order?
 
Orders purchased from exentri.com will be shipped as an unregistered parcel, without tracking number. Please allow until the estimated date for your order to arrive. Local delays in your area may occur. If your estimated delivery date has passed and you haven’t received your order, please send an email to post@exentri.no so we can help you further.
 
Exceptions! Parcels shipped from:

USA, Canada, China, Hong Kong, Singapore, Croatia, Serbia, Slovenia, Makedonia, Bosnia, Montenegro, Australia, Spain, Portugal, Andorra, Estonia, Poland, Latvia & Lithuania are trackable.
If you have not received your tracking number, please contact the dealer in your country below:

USA & Canada: exentriworldwide@gmail.com (shipped by UPS/USPS)
China, Hong Kong & Singapore: sales@exentri.asia (shipped by Hong Kong Post as Air Priority Mail).
Croatia, Serbia, Slovenia, Makedonia, Bosnia & Montenegro: info@tragduo.hr (shipped by Croatian Post).
Australia: info@alifedesign.com.au (via Australia post)
Spain, Portugal & Andorra: contacto@exentri.es (shipped by Nacex)
Estonia, Poland, Latvia & Lithuania: info@exentri.ee
 
Can I return my wallet?
 
You may return any products you have ordered from www.exentri.com within 30 days of purchase. All goods returned for refund or exchange must be unused with original packaging intact. To make a request, please contact us at post@exentri.no. Please include full name, order number and reason for requesting a return in your email.
 
 
Please note that we do not refund the cost of return delivery. Customers are advised to obtain proof of postage when returning goods. Exentri cannot be held responsible for returned goods being lost in transit without proof of postage. Refund will be made within 7 days after Exentri receives and inspects the returned product from you.
What is Exentri’s warranty policy?
 
 
If the products have defects you may according to the circumstances require a re-delivery or a refund. We offer a two years warranty against any manufacturing errors. Please contact your dealer or email us at post@exentri.no. Please include a photo of the damage and proof of purchase/receipt. 
Leather is an organic material and each leather surface may have different marks. The warranty does not apply to ordinary wear.
 

ORDER DETAILS

 
What forms of payment do you accept?
 
We accept VISA, Mastercard and Paypal. We take your security very seriously, therefore your details are safe with us.
Why have I not received my order confirmation?

You will receive an order confirmation from order@exentri.com as soon as you have placed an order. We will then process your order in our system and ship your goods from our designated warehouse.
 
If you have not received your order confirmation within 48 hours, please send an email to post@exentri.no. Please also check your spam emailbox.
 
I have received a wrong product - What do I do?
 
If you receive your package and it is not what you ordered, please contact us immediately with your order number and the faulty item’s name/colour. We will do everything we can to correct our mistake as quickly as possible.

OTHER QUESTIONS

 
Personal information (GDPR):
 
Exentri is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Information will not be given to a third party or used for other purposes.
 
You can read more here
I would like to do business with Exentri, what are the options?
 
Please send an email to post@exentri.no, for more information.

Still Need Help? Please send an email to post@exentri.no. We're happy to help!