SHIPPING & TRACKING


Shipping 

We offer free shipping on all orders above 40 EUR.

Packages sent outside of EU may be subject to the customs fees, taxes and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.

All orders within EU purchased from exentri.com are shipped out from our warehouse in Sweden.
Orders to Norway purchased from exentri.no will be shipped from our warehouse in Oslo.


Exceptions! Orders to:

Spain, Portugal & Andorra: will be shipped from our warehouse in Spain 
Italy: will be shipped from our warehouse in Italy 
USA & Canada: will be shipped from our warehouse in USA
China, Hong Kong, Singapore & Taiwan: will be shipped from our warehouse in Hong Kong
Croatia, Serbia, Slovenia, Makedonia, Bosnia & Montenegro: will be shipped from our warehouse in Croatia
Australia & New Zealand: will be shipped from our warehouse in Australia


Estimated delivery time

Scandinavia: Estimated delivery time 2 - 5 working days.
Europe/world: Estimated delivery time 5 - 10 working days.

We aim to ensure that you receive your order as quickly as possible. All orders will be shipped within 3 business days after confirmation. Please notice that this does not mean that you will receive your package within 3 business days. 

How long the shipping takes, depends on where you are located and on the postal system in that current country. Kindly note that orders are not handled nor shipped out on weekends and local public holidays.


Tracking 

Orders purchased from exentri.com will be shipped as an unregistered parcel to your post box, without tracking number. Please allow until the estimated date for your order to arrive. Local delays in your area may occur. If your estimated delivery date has passed and you haven’t received your order, please send an email to post@exentri.no so we can help you further.


Exceptions! Parcels shipped from:

USA, Canada, China, Hong Kong, Singapore, Croatia, Serbia, Slovenia, Makedonia, Bosnia & Montenegro are trackable.

If you have not received your tracking number, please contact the dealer in your country below:
USA & Canada: sales@exentri.us (shipped by UPS/USPS)
China, Hong Kong & Singapore: sales@exentri.asia (shipped by Hong Kong Post as Air Priority Mail).

Croatia, Serbia, Slovenia, Makedonia, Bosnia & Montenegro:
info@tragduo.hr (shipped by Croatian Post).
Australia & New Zealand: info@alifedesign.com.au