TERMS & CONDITIONS


Terms and Conditions

These sales terms and conditions apply for all sales of goods and services from www.exentri.com to consumers. The sales terms and conditions, together with your order and order confirmation, comprise the entire agreement for the purchase.

Order confirmation

You will receive an order confirmation email as soon as you have placed an order. Read this carefully and check that the order confirmation agrees with your order. If you do not receive this email please contact post@exentri.no, so that we may investigate and confirm that your order has been placed successfully. 

Prices and method of payment:

We accept VISA, Mastercard and Paypal.

All prices are in Euro and you will be debited in that currency. All prices are inclusive VAT in EU countries.

Packages sent outside of EU may be subject to the customs fees, taxes and import duties of the country to which you have your order shipped. These charges are always the recipients responsibility.

Information provided by our web site

We reserve our rights against errors which may arise and which may result in our inability to deliver in accordance with the information given at www.exentri.com, in our marketing or in any other way.

Warranty claim

If the products have defects you may according to the circumstances require a re-delivery or a refund. We offer a two years warranty against any manufacturing errors. Please contact your dealer or email us at post@exentri.no. Please include a photo of the damage and proof of purchase/receipt. 

Leather is an organic material and each leather surface may have different marks. The warranty does not apply to ordinary wear.


Guarantee

Our guarantee is in accordance with the consumer purchasing law. It is important for us that every EXENTRI Wallets owner is satisfied with the product. If you have any questions regarding the product, please email us at post@exentri.no.

Right of return

You may return any products you have ordered from www.exentri.com within 30 days of purchase. All goods returned for refund or exchange must be unused with original packaging intact. To make a request, please contact us at post@exentri.no. Please include full name, order number and reason for requesting a return in your email.


Please note that we do not refund the cost of return delivery. Customers are advised to obtain proof of postage when returning goods. Exentri cannot be held responsible for returned goods being lost in transit without proof of postage. Refund will be made within fourteen days after Exentri receives and inspects the returned product from you.


Personal information

Exentri is committed to ensuring that your privacy is protected. We only use personal information as provided to us by you, which is necessary for us to fulfill our obligations to you. Information will not be given to a third party or used for other purposes. 

You can read more here

Law

Consumer purchases are governed by EU regulations.